Ovilex Soft — Refund Policy

Last updated: April 9, 2026

Thank you for purchasing our games. This policy explains how refunds are handled for Ovilex Soft products depending on where you made your purchase.

General Policy

All purchases of Ovilex Soft games and related digital content (including downloadable content, in-app purchases, and subscriptions) are considered final. Ovilex Soft does not provide refunds or exchanges for mistaken purchases, unwanted content, or accidental transactions. We encourage you to review game descriptions, screenshots, and available reviews before making a purchase.

Platform-Specific Refund Terms

Because our games are distributed through third-party digital storefronts, refund eligibility within each platform’s own refund window is determined by that platform’s policies. Ovilex Soft honors and aligns with each platform’s refund policy as follows:

Google Play Store — You may request a refund for an app or in-app purchase within 48 hours of purchase through Google Play, in accordance to Google Play Refund Policy. Apps uninstalled within approximately 2 hours of purchase may be refunded automatically. Refund requests can be submitted at play.google.com under your order history. After 48 hours, all sales are final. Ovilex Soft does not issue refunds beyond Google Play’s standard refund window.

Apple App Store — All App Store purchases are processed and managed by Apple, as pe Apple App Store Policy. You may request a refund through Apple’s Report a Problem page at reportaproblem.apple.com. Apple reviews each request individually, considering factors such as the nature of the purchase, whether the content was used, and your purchase history. Ovilex Soft does not process refunds for purchases made through the App Store directly.

Nintendo eShop — All digital purchases made through the Nintendo eShop, including games, DLC, and subscriptions, are final and non-refundable, as per Nintendo eShop Digital Products Refund Policy. Nintendo does not provide refunds for mistaken purchases, unwanted content, or accidental transactions. We encourage you to review game descriptions, screenshots, and reviews before purchasing.

PlayStation Store — You may request a refund for a digital purchase within 14 days of the transaction date, provided you have not started downloading or streaming the content, in accordance to PlayStation Store Policy. If the content is faulty, you may still be eligible for a refund after downloading. In-game consumables purchased during gameplay are delivered immediately and are not eligible for refund. Pre-orders may be cancelled for a full refund at any time before the release date. Refund requests should be submitted through PlayStation Support or your account’s transaction history.

Xbox (Microsoft Store) — Digital games and add-on content may be eligible for a refund if the request is made within 14 days of purchase and the title has been played for less than two hours. Refund requests are reviewed on a case-by-case basis by Microsoft and approval is not guaranteed. In-game consumables are non-refundable once used. Refund requests can be submitted at support.xbox.com. Ovilex Soft does not process refunds for purchases made through the Microsoft Store directly. You can review the Xbox / Microsoft Store Refund Policy HERE.

Steam — You may request a refund for any reason within 14 days of purchase, provided the title has been played for less than two hours. DLC is refundable within 14 days if the underlying title has been played for less than two hours since the DLC was purchased, and the DLC has not been consumed, modified, or transferred. Pre-orders may be refunded at any time before release; after release, the standard 14-day and two-hour limits apply. Refund requests can be submitted at help.steampowered.com, according to Steam Refund Policy.

Faulty or Defective Content

If you believe a game or digital content you purchased is faulty, defective, or does not function as described, you may be entitled to a remedy including repair, replacement, or refund. This applies regardless of the platform-specific refund windows described above. The following consumer protection laws may entitle you to a remedy for faulty digital content:

• European Union / European Economic Area: Under the EU Digital Content Directive, consumers are entitled to a remedy if digital content is faulty or not as described, for up to two years from delivery.

• United Kingdom: Under the Consumer Rights Act 2015, consumers may request a refund for faulty digital content within 30 days of purchase. After 30 days, repair or replacement will be attempted first.

• Australia: Under the Australian Consumer Law, consumers are entitled to a refund or replacement if digital content has a major failure or does not match its description.

• New Zealand: Under the Consumer Guarantees Act, consumers have similar protections for digital content that is faulty or not as described.

If you are located in another jurisdiction with consumer protection laws that provide refund rights for faulty digital content, those rights also apply.

To report faulty or defective content, please contact us at support@ovilex.com with your order details and a description of the issue.

Contact Us

If you have questions about this policy or need assistance, you can reach us at:

Ovilex Soft Email: support@ovilex.com Website: ovilex.com

For refund requests within a platform’s refund window, we recommend contacting the platform directly for the fastest resolution.